Sync Direction
Shopify to Clover
When inventory changes in Shopify, the service updates Clover in real time.
Example: if Shopify sells 1 item, Clover stock count decreases by 1.
Sync Direction
Clover to Shopify
When inventory changes in Clover, the service updates Shopify with about a five-minute delay.
Example: if an item is sold in-store through Clover, Shopify should reflect the change within about 5 minutes.
Catalog Flow
Adding and removing items
Add new items in Shopify first. Use Shopify archive and unarchive for items that should be removed or restored.
Do not use Shopify batch operations for add, archive, unarchive, or delete workflows.
Daily Rules For Vendors
Use Shopify as the main product system
Do
- Add new products in Shopify only.
- Use Shopify archive and unarchive to manage product status.
- Search by SKU in Clover whenever possible during checkout.
- Report suspicious inventory issues with screenshots and timestamps.
Do Not
- Add new products directly in Clover.
- Change SKU in Clover.
- Change product code or barcode in Clover.
- Use bulk or batch status updates for archive or unarchive actions.
- Rely on product-name-only checkout searches when SKU is available.
What You Can Edit In Clover
Allowed changes
- Product name
- Price
SKU and barcode-style identity fields are used to match the same item between Shopify and Clover. If they are changed, the systems may no longer know that the two items are the same product.
Deleting Items In Clover
Safe handling
Deleting an item from Clover is allowed. If the item should be sold again later, add or restore it from Shopify using the normal process instead of creating a new Clover-only item.
When To Report A Problem
Send a support email with the details
Report suspicious inventory issues to pulseai@pulseaisolution.com.
Include
- Product name
- SKU
- What you see in Shopify
- What you see in Clover
- Time when the issue happened
- Screenshot if available
Pulse AI investigates
- Wrong or missing inventory sync
- Failed item onboarding from Shopify to Clover
- Failed offboarding or archive and unarchive behavior caused by sync logic
Fixing other issues may require additional work and may be charged separately.
Quick Checklist
Use this during daily operations
Add new item
Create it in Shopify, not Clover.
Sell item in store
Search by SKU in Clover.
Update price or name
Clover edits are allowed.
Retire item
Archive it in Shopify.
Bring item back
Unarchive it in Shopify.
Problem found
Email pulseai@pulseaisolution.com.